Sierra Madre is committed to providing you the best gear in the world and our primary desire is your complete satisfaction. Our 100% Gear Guarantee Is:
30 Days to Try it and Love it: We want you to love your gear, try it out when you receive it (lightly). If you are not 100% satisfied with the quality and craftsmanship of your Sierra Madre gear within the first thirty days after it arrives, then contact our support team and they will walk you through how to ship it back to us for a full product refund. (Customer is responsible for all shipping expenses, both ship to and ship back)
Manufacturer Warranty: If in two years of owning your Sierra Madre gear you experience any manufacturing defects we will either: ship you a new product for replacement or repair your product free of charge. After two years we will repair your gear at cost - for LIFE, just contact us to set up a review! *Note, One year manufacturer warranty on all electronic products. (Warranty covered items Sierra Madre is responsible for shipping. For all non warranty items customer is responsible for shipping)
- Damaged Products: If you damage your Sierra Madre gear we will do our best to repair your gear in the most cost effective way possible, provide you a store credit, or under some unusual circumstances we may not be able to do either of these options, so just ask! Please note that user damaged gear due to misuse, abuse, or negligence is not covered under our warranty policy but we are glad to repair it! *Note, this excludes electronic products. (For all damaged products, customer is responsible for shipping)
If in any way you are dissatisfied with any of your Sierra Madre gear, just contact us at firstname.lastname@example.org!
Here's our process: Customer Contacts Support -> Receive RAF Approval From Support -> Customer Fills Out RAF and Proceeds to Follow Provided Instructions.
If you would like to read more about our terms, click here. Our Terms of Service page is always going to be the master list of our terms, any conflict or discrepancy will be resolved according to the Terms of Service page.