Shipping Time-Frames: Express, Expedited, and Standard shipping timelines are provided as an estimate but are not guaranteed. These timelines are based on carrier's provided information, and any delay associated with a shipment is the sole responsibility of the carrier, NOT Sierra Madre. Customer will not be refunded for shipment delays by Sierra Madre. Customers understand that there are events that are out of the control of carriers that can cause delays (Natural Disasters, World Wide Pandemics, etc..).
Lost or Stolen Shipments: Please note that once your gear is packaged and in the carrier's possession if a package is lost or stolen - first contact your carrier via your tracking number. It is the carriers responsibility to fulfill the contract you have placed with them and deliver your order. By placing your order you understand that Sierra Madre is not the carrier or delivery mechanism. Sierra Madre will help solve lost or stolen orders on a case by case basis, after contacting your carrier and seeking resolution, if no resolution is found please contact our support team.
Miss-shipment: We do not charge restocking or returning shipping costs. We DO charge for the 2nd shipment (new package) when customer makes an error on their shipment or the package is "Return to Sender".
Duties Taxes and Fees: International Customers, Please note that you are fully responsible for all import duties, taxes, and customs fees.
Refusal of Package: If a National or International Customer refuses to receive the fulfilled package, Customer must notify Company at (customerservice@sierramadreresearch.com) and state this refusal and include their order number. Once the order is received back to our warehouse, the total Fixed Costs will be calculated and these costs will be deducted from your refund. Your Refund will be "Total Order Amount - Fixed Costs = Your Refund".
Fixed Costs are: Shipping Charges to Destination and from Destination, Duties or Fees Associated with partial Import (if any), and any other fees associated with the returning package.