Canceling an Order: If an order is placed and the customer wishes to cancel this order, they must contact our support team BEFORE the order ships. We pride ourselves on fast turn around of shipments and can not cancel your order if it is already processed for shipping. After the customer receives their order and they still wish to cancel, the customer must contact Sierra Madre Support and will be responsible for paying for the return shipping costs. When the order is received, inspected, and approved for cancellation - the customer will receive a refund for the products returned. Customer will NOT receive a refund on shipping, as these are direct costs and can not be retracted.
30 Days to Try it and Love it: We want you to love your gear, try it out when you receive it (lightly). If you are not 100% satisfied with the quality and craftsmanship of your Sierra Madre gear within the first thirty days after it arrives, then contact our support team and they will walk you through how to ship it back to us for a full product refund. (Customer is responsible for all shipping expenses, both ship to and ship back)
If in any way you are dissatisfied with any of your Sierra Madre gear, just contact us at customerservice@sierramadreresearch.com!
Here's our process: Customer Contacts Support -> Receive RAF Approval From Support -> Customer Fills Out RAF and Proceeds to Follow Provided Instructions.
If you would like to read more about our terms, click here. Our Terms of Service page is always going to be the master list of our terms, any conflict or discrepancy will be resolved according to the Terms of Service page.