Shipping FAQ
Where can you ship to?
We are going to be able to ship Hot Pocket to most countries. If there is an issue during your checkout process, just contact us and we will make sure to take care of everything.
How will we pay for shipping?
During the original Kickstarter campaign we did not charge shipping. During the PCS you will pay shipping based on the destination of your reward.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Reward FAQ
I pledged for more than one Hot Pocket. How do I add additional Hot Pockets?
If you ordered multiple or would like to purchase additional Hot Pockets, simply click the "Click to Confirm" button the amount of times you wish to add. If you accidentally click it too many times you will have a chance to edit the quantity during checkout.
Since I Pledged on Kickstarter, how do I make sure the amount I pledged is applied to my order?
At the end of survey you will be directed to a checkout page. The checkout page will give you the option to insert your personalized discount code (this represents what you pledged on Kickstarter). The original amount you paid on Kickstarter will be subtracted from your cart's total, any additional items will be paid for at checkout! If you forget to enter your discount code, you will charged the full amount, but we will apply your discount and refund your full pledge amount when we process the order.
What if I don't remember my Kickstarter pledge?
Don't worry! You can always check back to your Kickstarter account to find your pledge. Or, refer to the email that directed you to the survey, as it should include your total pledge value in the body.
Are there color options?
No - The Hot Pocket is only one color.
Battery FAQ
Which power pack does the Hot Pocket come with?
The Hot Pocket will come with the new Power Pack 2.0.
Is there a battery indicator that will let us know the charge life of our Power Pack?
Yes, there is a battery life LED readout located on the front of the Power Pack 2.0.
What is the battery voltage and mah for both Power Packs?
Power Pack 2.0 is 20,000 mah
Using USBC to deliver the correct power to Hot Pocket
Using USBC to deliver the correct power to Hot Pocket
Will I be able to bring the Power Pack on planes with me as a carry-on?
Yes - The Hot Pocket Power Pack will safely go through security as a carry-on. ✈️ See the below excerpt from the FAA website (https://www.faa.gov/hazmat/packsafe/more_info/?hazmat=7)
Size limits: Lithium metal (non-rechargeable) batteries are limited to 2 grams of lithium per battery. Lithium ion (rechargeable) batteries are limited to a rating of 100 watt hours (Wh) per battery. These limits allow for nearly all types of lithium batteries used by the average person in their electronic devices. With airline approval, passengers may also carry up to two spare larger lithium ion batteries (101-160 watt hours). This size covers the larger after-market extended-life laptop computer batteries and some larger batteries used in professional audio/visual equipment.
Size limits: Lithium metal (non-rechargeable) batteries are limited to 2 grams of lithium per battery. Lithium ion (rechargeable) batteries are limited to a rating of 100 watt hours (Wh) per battery. These limits allow for nearly all types of lithium batteries used by the average person in their electronic devices. With airline approval, passengers may also carry up to two spare larger lithium ion batteries (101-160 watt hours). This size covers the larger after-market extended-life laptop computer batteries and some larger batteries used in professional audio/visual equipment.
What is the charge and run time for both Power Packs?
The Power Pack 2.0 has the ability to recharge in ~60 mins with our Lightning Charger and has a run time of ~20+ hours on low heat.
Can I purchase multiple batteries?
Absolutely. We will have an option for you to adjust the quantities of your order during the checkout page. 🔋🔋
Straps FAQ
What are the straps for?
The Day Pack straps are a $19 optional add-on that will transform your Hot Pocket into a daypack!
How much weight can the straps hold?
It's recommended the Hot Pocket with straps holds no more than 25lbs.
How do the straps attach?
There are connectors on each end of the Hot Pocket that will snap the straps into place.
What in the world is a Bunderquilt??
If you have straps, you can attach the Hot Pocket to our Air Chair to warm your back/bottom! A fun individual named it "bunderquilt." 😊
Will the Bunderquilt only work with the Sierra Madre Air Chair?
The Bunderquilt will be compatible on any low back camp chair. We will have the Air Chair available for you to add-on in the survey.
How does the Bunderquilt work?
Attach the straps, then hang it underneath the Air Chair. The heating panels will work to warm your back and bottom up 🔥
Where can I store the straps when I'm not using them?
You can place the straps in the zippered Power Pack compartment of your Hot Pocket. Score! Or you can leave them inside the Hot Pocket.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Solar Panel FAQ
How does the solar panel work?
The solar base intakes the sun's rays and converts them into energy to charge your Power Pack! ☀️The solar base includes a USBC power connection for unrivaled power distribution!
What is the purpose of adding additional solar links?
Each additional Link boosts your power production by 7 watts (you can add up to 5 Links or 42 watts) and adds only 4.4 ounces (per Link) to the overall system weight.
How do the solar links connect together?
Powerful magnets on the Solar Base and Solar Links allow you to connect the base to multiple links. These connection points transfer electricity and give you a solid connection. The magnets also let you attach to the outside of your car or tent for optimal sun exposure.
This design is patent pending.
This design is patent pending.
Why is there not an option to NOT add the solar panel?
There is not an option to deselect the solar base but don't worry! As long as you click the blue "Continue" button it will take you to the next page and NOT add to your cart. And if for some reason it does add to your cart, you can modify your items during the checkout page to make sure you aren't paying for anything you did not intend on.
How long does it take for the solar panel to charge my Hot Pocket?
There are many variables to this question. The solar panels are meant to give you extra charge when all other power sources fail. The base of the solar panel boosts your power by 7 watts with each additional solar panel link giving you an added 7 watts. Determining how much charge your solar panel will provide all depends on the watts and amount of sunlight the panels intake.
Example: We estimate that a base and a link (14 watts) would require 10 hours of sunlight to fully recharge the Power Pack UL. If you add two more links (28 watts) it cuts the time in half.
Example: We estimate that a base and a link (14 watts) would require 10 hours of sunlight to fully recharge the Power Pack UL. If you add two more links (28 watts) it cuts the time in half.
Do I have to have a solar link to go along with the solar panel base?
No, the Solar Links are an optional add-on to your Solar Base. The Solar Base will provide you with 7 watts of charging power right out of the box! However, each Solar Link will provide an additional 7 watts, without adding much weight—so you may want to stock up while you can get them at backer-only survey prices!
Can the solar panel be used to charge other devices?
Yes! The solar panel has USBC connectivity. This means unrivaled power transfer and compatibility with the Sierra Madre Power Packs and many current and future electronic devices.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Light Link FAQ
How weather resistant is the Light Link?
All electronic internals and L.E.D diodes are protected from the elements under a protective sheathing. In other words, Light Link is ultra weather proof and can even withstand a gnarly thunderstorm!
Is the Light Link available in red?
The Light Link is currently not available in the color red. It contains 30 White LED lights that use minimal energy, produces no heat, and provides over 20 hours of light when used with the HP Power Pack UL. (included with your Hot Pocket)
Does the Light Link come in high, medium, and low settings?
The Light Link only has one setting. If we decide on changes in the future we will be sure to keep you guys updated!
How does the Light Link attach to other elements?
The Light Link has two built in adjustable hooks connected to an elastic cord giving extreme flexibility and built in attachment to your set up!
How do the Light Links connect to each other?
Each light link will have a male and female USBC connector at opposite ends. Similar to the way an extension cord works.
How many can I link together?
You can link a total of 5 Light Links together!
💡💡💡💡💡
💡💡💡💡💡
How do I store the Light Link?
Each Light Link will come with translucent, white storage bag. This bag may also be used as a lantern.
Does the Light Link attach to my Sierra Madre Shelter?
Absolutely! If you have Nubé, Stratos, or Ninox with d-rings on the top interior the Light Links will clip right in.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Puffle 40° & 55° FAQ
What is the difference between the Puffle 55ºF and the Puffle 40ºF?
The Puffle 55º is comfort rated to 55º F and is only available in synthetic fill. This makes it great for those warmer weather adventures when you need to stay warm and comfy, but don't need too much insulation. It's also super light and compressible! Weighing in at just 19 ounces and packing to about the size of a cantaloupe, the Puffle 55º is an incredible companion for any adventure.
The Puffle 40º is available in 650 fill power goose-down which boosts the warmth without sacrificing weight and compressibility. Whether you're using it as a sleeping bag, or just to wrap up in at a football game, the Puffle 40º provides the utmost warmth and protection when temperatures drop!
Both Puffles are water resistant which makes for easy clean-up of accidental spills.
BOTTOM LINE:
The Puffle 40º is available in 650 fill power goose-down which boosts the warmth without sacrificing weight and compressibility. Whether you're using it as a sleeping bag, or just to wrap up in at a football game, the Puffle 40º provides the utmost warmth and protection when temperatures drop!
Both Puffles are water resistant which makes for easy clean-up of accidental spills.
BOTTOM LINE:
- If you've ever pleaded with management to raise the thermostat because the office felt like a refrigerator...
- Your camping season starts when everyone else is hiding from the cold...
- You've ever frozen your nubs off at late-fall football game or in a tree stand...
You need a Puffle! The version you bring home all depends on how warm and toasty you need to be.
How does the Puffle work?
It works in much the same way that a mother hen protects her chicks... When the temperature drops, the Puffle comes out and wraps you in a lush, comfy cushion of insulating fill. Cold air is blocked, body heat is trapped, and you dodge the hypothermia blues!
- You can use it as a super comfy and insulated blanket
- As an underquilt for your hammock with the included Underquilt Kit
- Snap it together and cinch up the air-tight draft collars at each end to make a sleeping bag
- Or, if you're feeling sassy and want to look great, wear it like a poncho for a night out on the town!
The skies the limit with the Puffle! But even that's questionable, come to think of it... It's also pretty great for air travel 😉
What is the difference between Synthetic and Down?
Synthetic is completely vegan meaning no animal products. Down is a natural insulator recovered from Geese which compacts and compresses better than synthetic. We use RDS certified Goose Down that is water proof. Both provide extreme warmth and comfort when the temperature drops!
Are the Puffles waterproof?
The Puffles are made with a 20D Hydrashield Fabric. Translation: Both versions of the Puffle will stand up to moisture and are easy to clean, but they are not fully waterproof. However, this is actually a good thing! Whenever you have an insulating layer that sits close to the skin, breathability is key. If condensation from your warm body couldn't escape, you'd have yourself a tropical rainforest kind of environment that would be no fun to sleep in 😆
Is the Puffle a slippery fabric? Will it tend to slide off?
The Puffle is made out of a buttery-soft, weather resistant material that does not slide off easily. We’ve even attached buttons so you can clasp your blanket together to help prevent sliding and provide extra heat trapping power!
What are the measurements of each when in the blanket position?
Both dimensions for the Puffle 55º and the Puffle 40º in blanket position are 52 X 80 in. Ideal max height is 6ft 4inches or under!
You can connect the Puffles together?
Yes! The Puffles have closure snaps on the edges letting you link them together creating one huge Puffle! You can also stack them together for extra insulation 😊
Which Puffle Degree is right for me?
Camping above 55 degrees? Puffle 55°
Camping below 55 degrees? Puffle 40°
Camping below 55 degrees? Puffle 40°
Can I add one of each Puffle color?
We won't stop you. Feel free to add all of our amazing colors!
❤️🧡💛💚💙🖤
❤️🧡💛💚💙🖤
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Air Camp FAQ
What is the difference between the Pares and the Ninox hammocks?
The Pares is an 11ft hammock that has been tested up to 1000lbs. The Ninox is an 11ft 3in hammock with a FlatLay Design that comes with a completely removable insect shield. The Ninox has been tested up to 1000lbs. You can also get the Ninox in a single layer design or double layer design. Both are made with our Teslon3 Ultra Wide Fabric!
Can I buy just the Ninox hammock (without the fly, pole kit, and accessories) and still enjoy it?
Of course! The Ninox is an industry (re)defining hammock that lets you sleep in your preferred sleeping position! You don't need anything but the hammock to jump in and enjoy the Ninox difference. However, if you plan to sleep outdoors, we do recommend the fly to keep you safe and dry. If you live in a humid environment, even great weather comes with loads of gear soaking condensation.
But go ahead and add a Ninox on it's own! If you change your mind and want to add accessories, you can do so on the last page of the survey.
But go ahead and add a Ninox on it's own! If you change your mind and want to add accessories, you can do so on the last page of the survey.
Will the Ninox be compatible with the Nubé or Shield?
Yes. The Ninox has been tested to fit perfectly in the Nubé and Shield. 💯
What comes in the Ninox Flatlay Air Camp System?
- (x1) Ninox FlatLay Hammock
- (x1) Ninox Suspension Kit
- (x1) Ridgeline organize
- (x1) Smart Storage hammock bag
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Camp Furniture FAQ
How much weight can the Air Chair hold?
The Air Chair can hold up to 280 lbs and weighs in under 1lb 4oz.
How much weight can the Air Table hold?
No more than 40 lbs. (Richard weighs 180lbs and sat on it....but we don't recommend more than 40lbs 😅)
What are the dimensions of the Air Table?
The Air Table's open dimensions are 21 x 16.5 x 15 inches, it packs down to 21 x 4.7 inches, and weighs a scant 1 lb 14 oz! The Air Table comes with it's own carry bag and intuitively assembles in seconds, no tools required.
How does the Air Table break down?
The top of Air Table frame folds together so you can then roll it into the flexible hard top for convenient storage.
Video Link: https://www.youtube.com/watch?v=V_QGVApUHAI
Video Link: https://www.youtube.com/watch?v=V_QGVApUHAI
Are the Air Chair poles blue on the final product?
Yes they are — and its looks pretty slick (if we do say so ourselves)
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Carbon Trekkers FAQ
Can I use them to set up Nubé or Ninox on ground?
Yes. You can attach the Carbon Trekkers to our Skyhooks and then set up your shelter on the ground in tent mode, without any trees.
How do the Trekkers pack down so small?
Instead of the typical telescoping poles of ancient civilizations past, we opted for a clever modular design that folds down to about the size of a loaf of bread. Aluminum ports and a kevlar reinforced core ensure that all joints (places where the Trekkers fold) will stand up to repeated packing and unpacking!
Why are the Carbon Trekkers so light?
For your comfort, of course! We used reinforced carbon fiber and aluminum inserts to keep the Carbon Trekkers ultra-light and trail strong 💪🏼
Are the Carbon Trekkers adjustable?
Yes, our SureLock technology lets you adjust pole length by 15 - 20cm to account for variations in steepness of terrain.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Spork Chop FAQ
What features does the SporkChop have?
The SporkChop has many uses. It is a Spork, Butter Knife, Serrated Cutting Edge, Bottle Opener, contains a Hex Hole and has FlatHead Screwdriver. This multitool invention has multiple amazing uses!
Does the SporkChop come with a sheath?
Yes, the SporkChop will come with a silicone handle sheath for comfort and to keep the knife edge covered when not in use.
What are the specs of the SporkChop?
The SporkChop is made out of titanium and weighs in at 1oz. The length is 9.8inches (25cm).
Pufflo Camp Pillow FAQ
How does the Pufflo work?
The Pufflo is our inflatable camp pillow that provides home-like comfort when on the go. It has a 2.5 inch 3D Puffl Insulation topper (soft to the touch, unlike most "pool toy" camp pillows out there) and a 3 inch Air Chamber with an easy-air inflation valve. With just two big puffs, you can fully inflate the Pufflo and a quick press of the valve allows you to adjust it to your desired firmness!
What are the specs of the Pufflo?
When laid out, the Pufflo has a dimension size of 17inches X 11.5 inches. The Pufflo has a stuff sack that compacts it down to 4.75 in X 10.5 in. The pillow weighs a total of 10 oz (with the Air Chamber blown up)
Inferno Top + Under Quilt FAQ
What is the Inferno Top Quilt?
The Inferno Top Quilt is a zipperless mummy bag that locks in insulation providing maximum warmth🔥
How exactly does the Inferno Under Quilt work?
The Inferno Under Quilt insulates the outside of your hammock so that cool air does not blow around your back and cool you down. The Inferno Under Quilt hangs underneath you hammock and provides protection between you and the chilly breeze.
What are the specs of the Inferno Top Quilt?
The insulation is made up of 800 FP Goose DownTek and the exterior fabric is made up of 10D HydraShield Waterproof Fabric. The Top Quilt Inferno sizes up to 6ft 4inches.
What are the specs of the Inferno Under Quilt?
Basically identical the Inferno Top Quilt! The insulation is made up of 800 FP Goose DownTek and the exterior fabric is made up of 10D HydraShield Waterproof Fabric. The Under Quilt Inferno sizes up to 6ft 4inches.
Ninox FAQ
What's the difference between the Single Layer Ninox and a Double Layer?
The single layer is lighter in weight and conforms to your body similarly to a memory foam mattress. The DoubleLayer will provide you with extra insect protection, an open space to add a camping pad, holds more weight, and is a firmer more supportive lay!
What is the Ninox Winter Top Shield?
The Ninox Winter Top Shield is an optional attachment that will replace the insect shield on the Ninox Hammocks. It helps increase warmth and is wind/weather resistant. It is compatible with both double and single layer.
What is the Ninox Pole Kit?
The Ninox Pole Kit is a must have for your Ninox Fly. It snaps in and allows you to spread out the Ninox Fly, instantly creating more interior space for you and your gear. You can also snap it in on one side of the wings to open the Fly up for porch mode, giving you a beautiful window to the outside!
What is the Ninox Fly?
The Ninox Fly is the rainfly for our modular system. This is how you waterproof your camping hammock, it's designed to work beautifully with our Ninox hammock!
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Charge Options FAQ
What is the battery voltage and mah for both Power Packs?
Power Pack 2.0 is 20,000 mah
Using USBC to deliver the correct power to Hot Pocket
Using USBC to deliver the correct power to Hot Pocket
What is the difference between the Eco and Lightning Chargers?
The EcoCharger is 18Watt wall charger that charges 3x faster than a normal USB charger, it comes with a USBC PD cable. The Lightning Charger is a 60Watt wall charger that charges 12x faster than a normal USB charger, it comes with a USBC PD cable.
The big difference between these two chargers is the speed in which they will recharge your Power Pack. The Lightning is 4x faster than EcoCharger.
The Eco Charger (18w) will charge the Power Pack 2.0 in 2.5 hours
The Lightning Charger (60w) will charge the Power Pack 2.0 in ~60 minutes.
*The 18 watt Eco charger has one USBC PD port.
*The 60 watt Lightning charger has one USBC PD port.
Each charger comes with a USBC PD to USBC PD.
The big difference between these two chargers is the speed in which they will recharge your Power Pack. The Lightning is 4x faster than EcoCharger.
The Eco Charger (18w) will charge the Power Pack 2.0 in 2.5 hours
The Lightning Charger (60w) will charge the Power Pack 2.0 in ~60 minutes.
*The 18 watt Eco charger has one USBC PD port.
*The 60 watt Lightning charger has one USBC PD port.
Each charger comes with a USBC PD to USBC PD.
Do the chargers come with our Hot Pocket?
No, these chargers are add-ons to give you a faster charging option. The Hot Pocket comes with a standard USB to USBC charging cable which will plug into any standard USB charger.
Can I use my own car charger?
Absolutely you can use any USBC PD charger to charge the Hot Pocket Power Pack. If you don't have one, no worries! Grab our AutoCharger, it's a 45Watt USBC PD charger that will charge your Power Pack crazy fast.
How long is the charging cable?
All of our USBC PD charging cables are 3 feet long!
What is the proprietary plug do?
It is a unique design that protects the inserted USBC plug with the Power Pack's casing. So basically the plug's surroundings will slide into a precise opening and lock it into place very securely.
Are other cables compatible with the proprietary plug in the Power Pack?
Absolutely! The hole is plenty big enough to allow other cables to work with the battery.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Pufflo Camp Pillow FAQ
How does the Pufflo work?
The Pufflo is our inflatable camp pillow that provides home-like comfort when on the go. It has a 2.5 inch 3D Puffl Insulation topper (soft to the touch, unlike most "pool toy" camp pillows out there) and a 3 inch Air Chamber with an easy-air inflation valve. With just two big puffs, you can fully inflate the Pufflo and a quick press of the valve allows you to adjust it to your desired firmness!
What are the specs of the Pufflo?
When laid out, the Pufflo has a dimension size of 17inches X 11.5 inches. The Pufflo has a stuff sack that compacts it down to 4.75 in X 10.5 in. The pillow weighs a total of 10 oz (with the Air Chamber blown up)
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support
Inferno Top + Under Quilt FAQ
What is the Inferno Top Quilt?
The Inferno Top Quilt is a zipperless mummy bag that locks in insulation providing maximum warmth🔥
How exactly does the Inferno Under Quilt work?
The Inferno Under Quilt insulates the outside of your hammock so that cool air does not blow around your back and cool you down. The Inferno Under Quilt hangs underneath you hammock and provides protection between you and the chilly breeze.
What are the specs of the Inferno Top Quilt?
The insulation is made up of 800 FP Goose DownTek and the exterior fabric is made up of 10D HydraShield Waterproof Fabric. The Top Quilt Inferno sizes up to 6ft 4inches.
What are the specs of the Inferno Under Quilt?
Basically identical the Inferno Top Quilt! The insulation is made up of 800 FP Goose DownTek and the exterior fabric is made up of 10D HydraShield Waterproof Fabric. The Under Quilt Inferno sizes up to 6ft 4inches.
Questions?
We're here to help!
Email us here Customer Support
Email us here Customer Support